FAQs

WHAT IS KEY ENIGMA?

Key Enigma is a team that was born to create escape adventures that mix puzzles, narrative and technology to immerse you in a challenging experience so carefully designed that it may be impossible for you to distinguish reality from fiction.

HOW DO YOU PLAY KEY ENIGMA?

Your experience begins once you get the box (or envelope). Read the instructions carefully, type the game code into your investigator account, and then the fun begins!

Go through the story, examine the special material and documents from the box and inspect every website, social media or maybe send an email or even make a call. All the possibilities are there! 

WHAT DO I NEED TO PLAY?

Almost everything you need is in the box. Just make sure you have a device with a good internet connection at your disposal.

WHEN WILL I RECEIVE MY GAME?

COUNTRY PREMIUM SHIPPING (business days) STANDARD SHIPPING (business days) COUNTRY PREMIUM SHIPPING (business days)

STANDARD 
SHIPPING (business days)

Spain 1-2 2-5 Andorra 1-2 2-5
Canada 3-4 5-15 Belgium 1-2 or 3-4 3-7 (extra delays due COVID)
France 1-2 or 3-4 3-7 (extra delays due COVID)
Germany 1-2 or 3-4 3-7 (extra delays due COVID)
Italy 1-2 or 3-4 3-7 (extra delays due COVID) Netherlands 1-2 or 3-4 3-7 (extra delays due COVID)
Finland 1-2 or 3-4 - Jersey 3-4 -
Macedonia 3-4 - Mexico 3-4 5-12
Russia 1-2 5-12 UK & fin 1-2 (extra delays due BREXIT) 3-4 (extra delays due BREXIT)
Bulgaria - 6-8 Monaco - 6-8
Romania - 6-8 Slovakia - 6-8
Austria 1-2 or 3-4 3-6 (extra delays due COVID) Denmark 1-2 or 3-4 3-6 (extra delays due COVID)
Greece 1-2 or 3-4 3-6 (extra delays due COVID) Iceland 1-2 or 3-4 3-6 (extra delays due COVID)
Luxembourg 1-2 or 3-4 3-6 (extra delays due COVID) Norway 1-2 or 3-4 3-6 (extra delays due COVID)
Portugal 1-2 or 3-4 3-6 (extra delays due COVID) Sweden 1-2 or 3-4 3-6 (extra delays due COVID)
Croatia 1-2 3-6 Cyprus 1-2 3-6
Czechia 1-2 3-6 Estonia 1-2 3-6
Hungary 1-2 3-6 Latvia 1-2 3-6
Lithuania 1-2 3-6 Malta 1-2 3-6
Poland 1-2 3-6 Serbia 1-2 3-6
Slovenia 1-2 3-6 Turkey 1-2 3-6
Israel - 5-12

 

DO YOU SHIP INTERNATIONALLY?

Yes, we ship to international destinations. Find them detailed in our previous answer.

CAN I PLAY A FREE DEMO?

Of course you can. The only thing to keep in mind is that, due to obvious reasons, all our demos are ONLINE. So you only have 50% of the experience. Once finished, it is up to you to decide if you want to add the analog part to it and live our experience 100%.

WHAT'S INSIDE THE BOX?

Inside you will find various objects and materials that will help you to complete the adventure. At first glance, they may seem irrelevant objects, maybe some of them catch your attention ... but take for granted that each and every one of them is designed to hide puzzles and secrets that will blow your mind.

WHERE DO I CHECK THE CONTENT OF THE BOX?

HERE you have a link to see exactly what is inside each envelope in case you want to arrange everything as it was at the beginning. 

WHAT DO I DO IF SOME PAPER BREAKS?

No problem. Key Enigma has enabled a section where you can download the printable material of each chapter so that you can play again as many times as you want. You can find the game's files at play.keyenigma.com once you activate the game.

CAN I USE THE GAME KEY MORE THAN ONCE?

Yes, you can use it as many times as you want and in as many accounts as you want

CAN I LEND THE GAME TO SOMEONE ELSE?

Of course! Prepare the box with the materials as they were when you received the box and be sure to add the instructions sheet. Once you have lent it, the new player will be able to log in at play.keyenigma with their own username and password and use the game key that appears on the instructions sheet. The game key can be used as many times as you like.

WHAT DO I DO IF I NEED HELP OR GET STUCK?

No problem. You will always be in contact with a character in the story who will guide you. Don't hesitate to ask for help. In addition, a chat will always be active that will communicate you with someone of our team in case you have a problem related to a website.

OTHERS

If you have more questions, contact us at contact@keyenigma.com